Enrolment Policy
New Enrolments
If you are enrolling for the first time or a past student, please complete the online enrolment form in BOOK NOW and select your preferred Program, Day and Time and we will get back to you as soon as possible.
Once we approve your selection an invoice will be emailed to confirm the booking.
Term Re-Enrolment
Current participants enrolled in Excel Tennis lessons are given Priority Booking for the next term.
All participants are automatically re-enrolled for the following term – in the same class on the same day at the same time (unless advised differently).
An invoice is emailed, and to confirm the enrolment payment must be made by the due date.
If you do not wish to continue lessons, please let us know as soon as possible.
PLEASE NOTE: If payment is not received by the due date, your place in the program may be lost. If you have difficulty with payment, then please contact us to discuss.
Important Information
Once payment has been received your place will be confirmed in the program. Your selected spot is held for you, so if you require a change of day or time for the next term, please let Excel Tennis know prior to the payment due date.
If after you have made payment, you need to change days or times please contact Excel Tennis immediately. Excel Tennis will do whatever possible to try and accommodate your preferred options, however should all classes be full and no one wished to make a change, then you must remain with the original day and time.
In the event of the Customer being in default of their obligation to pay and the overdue account is then referred to a debt collection agency, and/or law firm for collection the Customer shall be liable for the recovery costs incurred and if the agency charges commission on a contingency basis the Customer shall be liable to pay as a liquidated debt, the commission payable by the Supplier to the agency, fixed at the rate charged by the agency from time to time as if the agency has achieved one hundred per cent recovery and in the event where the Supplier or the Supplier’s agency refers the overdue account to a lawyer the Customer shall also pay as a liquidated debt the charges reasonably made or claimed by the lawyer on an indemnity basis.
Changing Programs
Should Excel Tennis Coaches feel a participant would benefit from moving to a different level, then they will be contacted to discuss the options. Ability is the main motive for group change rather than age.
