Excel Tennis payments are managed through our secure online booking and payment system.
Clients can view their bookings, invoices and payment information through the Excel Tennis Customer Portal or App.
Term-Based Programs
Term-Based Programs are paid by direct debit through the Excel Tennis Customer Portal.
Direct debit details must be authorised using a bank account, credit card or debit card payment method.
A player’s place in a Term-Based Program is confirmed once the required enrolment and direct debit payment arrangements have been completed through the Excel Tennis Customer Portal, subject to successful payment by the advised due date.
Excel Tennis Term-Based Programs operate on a rollover enrolment system. Current participants are automatically re-enrolled for the following term and receive priority placement in their existing class, subject to the advance payment notice and cancellation arrangements outlined in the Enrolment & Payment Policy.
Clients will receive advance notice before each new term, including the scheduled direct debit payment date, and may request to change or stop their enrolment before the advised deadline.
Please note that direct debit payments for Term-Based Programs may not be deducted, processed or updated immediately. Processing times can vary depending on the authorised payment method, payment provider and the client’s bank or financial institution.
Casual Programs
Casual Program payments are made securely online at the time of booking through the Excel Tennis Customer Portal or App, by debit or credit card.
This may include:
- Excel Morning Club
- Excel Cardio Tennis
- Casual Private Coaching
- Holiday Tennis Program
- Competitive Match Play
Payment Processing Fees
Payment processing fees may apply and will be displayed at the time of payment.
Current processing fees are:
- Bank account direct debit: $0.88 per transaction
- Credit or debit card: $0.33 per transaction, plus 1.7% for Visa or Mastercard
- Failed payment fee: $4.40 per unsuccessful payment attempt
To reduce processing fees, clients may select bank account direct debit where this payment option is available.